Larbert Company Praises Award-Winning ‘Rising Star’ Joanne

Joanne Hamilton’s rapid progress at Catering Supplies and Repairs (CSR) Ltd in Muirhall Road, Larbert has not gone unnoticed in recent years and she has now won the Rising Star Award from the Catering Equipment Distributors Association (CEDA).

Allan Pinkerton, Chief Executive Officer of CSR, said: “Joanne has been with us for almost three years now and in no time has she gone from being a grassroots trustee to managing my entire. after sales service.

“I am delighted and very proud of Joanne’s success in winning this award, given the competition she faced. Her mature attitude and genuine understanding of mental health issues in the workplace set her apart from other candidates and are responsible for her rapid advancement within the company.

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Joanne Hamilton, Head of Catering Supplies and Repairs Ltd (CSR Ltd), with her rising star award

The prize is awarded to an employee who has worked in the company for less than 5 years and who has made a real difference in a short period of time.

This certainly describes the impact Joanne has had on CSR, which has been operating in the Falkirk area for over 40 years.

Starting in February 2019 as a Service Administrator, it didn’t take long for Joanne to make her presence felt, especially when she was “thrown” into the Service Manager role seven months later due to an “unforeseen personnel problem”.

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At that time, she was suddenly supervising 10 engineers, two apprentices, a laborer and three administrative staff.

She fought to change the way we work and earned the respect of her team, as well as suppliers and customers.

To further improve her skills, she took a self-paced management course and it served her well when the COVID-19 pandemic hit and she found herself only one of two employees still working in the office.

A CSR spokesperson said: “She was the driving force in getting the staff home based so that they could still work and to set up a bank of engineers for the work we still had to do when. others were put on leave.

Joanne insisted on reaching out to all of the individual engineers to reassure herself of the situation we were all in. She made sure they were all fully equipped with PPE to guard them, and anyone they came in with. in contact, as secure as possible.

“She also ran zoom calls for staff who were still working from home – that’s exactly when CSR turned around and customers noticed a real difference in our customer service.”

Joanne’s latest assignment saw her develop an online maintenance report so engineers could fill it out on their i-pads.

A CSR spokesperson said: “She is a force to be reckoned with and her ability to do her job is to be truly admired and we think she so deserves recognition like this Rising Star Award.”

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