Passenger exposes ‘unacceptable’ conditions on ‘dirty’ £ 4,000 BA first class flight

Jarvis Marcos says British Airways first class flight from Mexico to London was ‘shocking’ experience with cabin ‘falling apart’

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Passenger compares BA’s first class to Emirates’

A horrified first-class traveler has vowed to boycott British Airways after sharing ‘unacceptable’ footage of his supposed luxury experience.

Jarvis Marcos was hoping to sip champagne and taste mounds of caviar on his return trip to London from Mexico.

But he claimed the cabin was “collapsing” – and said he would not be returning.

BA couldn’t have chosen a worse day to drop the standards – Jarvis runs a luxury travel reviews website and travel agency and flies frequently to review airlines and hotels.

The man was traveling with his girlfriend, Kamara Harding, 33, but suffered a catalog of problems, including “dirty and scuffed seats” and water dripping from the roof.

He claimed the shabby cabin was “falling apart”


Kennedy News / The Luxury Traveler)

Water drop made for a terrible onboard experience


Kennedy News / The Luxury Traveler)

He says conditions made him uncomfortable as the Covid-19 pandemic rages on.

Although Jarvis claimed the 11-hour round trip would have cost £ 4,000 without his airline miles, he was stunned when the airline only offered him £ 150 per person as compensation.

The 37-year-old even cheekily juxtaposed his BA video with footage from his first-class flights on Emirates to show the service he valued – including bottles of Dom Perignon champagne and ‘mounds of caviar’.

The airline offered the couple electronic vouchers of £ 150 per person, saying they had handled the case “fairly and appropriately” and would not offer further compensation.

Jarvis is “horrified” that people are spending their money on a “shocking” experience and warned travelers to do their research.

British Airways apologized and said her plane was regularly serviced and investigated why Jarvis’ experience “clearly did not meet its usual high standards on this occasion”.

He expected luxury treatment and a VIP experience


Kennedy News / The Luxury Traveler)

But he says everything was below par – even the food


Kennedy News / The Luxury Traveler)

Jarvis, from west London, said: “There were large grooves missing on the seat itself and on the seat surround.

“Pieces of leather had been hollowed out to the point where you could see the metal skeleton of the seat below.

“The seat also didn’t recline fully in a bed although that was something they advertised as part of the service, as the seat mechanics were broken.

“The seats had clearly not been cleaned, which, especially during the covid, is just not acceptable.

“There were crumbs in the holes in the storage racks and streaks of sticky liquid on the trays that had dried out and had not been cleaned.

“The air conditioning above my girlfriend’s seat was leaking and running water on her, which is also particularly unacceptable during covid, because that’s what filters the air.”

Jarvis Marcos pledged to boycott British Airway


Kennedy News / The Luxury Traveler)

The luxury traveler, who flies over 100,000 miles a year, has visited 61 countries on his travels while discovering and reviewing a range of first-class cabins and resorts.

He claimed the “broken down” plane bore no resemblance to the luxury advertised by the flight giant and urged travelers to fly with other airlines.

Jarvis also claimed that the food was not up to par, being “stale, swimming in oil and completely overcooked” despite the high price.

He priced the upgrade at £ 4,000 – and told others not to bother


Kennedy News / The Luxury Traveler)

Jarvis said: “BA still seems to be one of the worst airlines when it comes to first and business class – bottom of the barrel.

“It’s only the Dreamliners that have this problem and BA said they were aware of a problem with the seats.

“The problem is, they tend to take the longest runs because that’s what they’re designed for, so you tend to do the longest flights on the more broken down planes.

“They offered me £ 150 per person as compensation for all the problems we had, implying that this experience was only £ 150 from the ideal experience BA was hoping you would have.

“This is unacceptable. There is no reason why a paying customer in any cabin should expect a seat that is not clean or has air conditioning dripping on it.

“What makes it particularly bad is that First Class is advertised as this extremely luxurious experience, but that’s not true.”

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The luxury traveler is now committed to traveling with other first class carriers where possible and advising their customers to avoid British Airways, especially for special trips.

Jarvis said: “I have to see it from the perspective of potential clients who might make a unique trip like their honeymoon.

“The idea of ​​someone saving all their money and spending it on BA is horrible.

“I strongly recommend that you do not choose BA as your airline for a unique experience, unless you want this unique experience to be the worst experience you have ever had on a plane.”

British Airways has said the health and safety of its customers is their top priority and their planes are regularly serviced, as they have invested £ 6.5bn in their fleet, in-flight cabin products and their restoration.

A British Airways spokesperson said: “We have apologized to Mr Marcos and are investigating what went wrong as his experience clearly did not meet our usual high standards on this occasion.”

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