Prioritize health and safety at work on a daily basis.
Nicky Chenery, Managing Director EMEA, SafetyCulture, explains how to ensure 5-star safety.
Last week was the United Nations World Day for Safety and Health at Work. As we emerge from the pandemic, it is clear that the issues championed by the campaign must remain a priority. According to the UK Labor Force Survey, in 2020/21 over 400,000 people suffered a non-fatal workplace injury.
Hospitality professionals are no strangers to the importance of creating a strong workplace health and safety culture. Hospitality workers can often find themselves in high pressure situations – fast turnaround times, high heat, heavy lifting. Security is not just a checkbox, it is paramount to running a business.
The success of any security strategy relies on its employees. Frontline workers are closest to field operations, providing a unique window into the workplace. This means that they are essential for driving cultural change in an organization.
So what can hospitality companies do to ensure that safe working practices remain on the menu?
Start with the right ingredients
To ensure health and safety is a priority across the business, business owners need to invest time in creating a solid strategy. With a formal health and safety strategy that outlines goals and objectives, companies are able to better understand and consider what technologies and practices are needed to launch and maintain new operational standards.
Likewise, a thoughtful strategy will ensure that companies allocate the right amount of investment and resources in this critical area. According to UK government statistics on the management of health and safety in the workplace, only a third of businesses in the UK have a specific budget for health and safety. Having an allocated budget, focused on health and safety, is key to making plans happen.
Key data from our most recent research found that 1 in 4 frontline workers in the UK don’t know where their company’s health and safety policy is, while 1 in 10 don’t even know not if there is one. Clear communication and detailed integration plans are simple steps to take to make quick improvements in this area.
Rely on smart security
Empowering hospitality workers with easy-to-use technology can go a long way to improving their efficiency in executing health and safety protocols. By giving them the tools and autonomy to drive initiatives forward, we can help make regulations easier to follow and maintain. Introducing technology that can help staff perform checks, report issues, and collect field data in minutes can be the difference between being at risk or being ready.
Technology can also play a key role in reducing workplace communication gaps, especially among a widely dispersed workforce that has become increasingly prevalent since the advent of social distancing and staff shortages due to COVID and Brexit. In particular, the technology can ensure timely communications about critical security and policy updates, which can be received through employees’ personal devices.
Likewise, technology can go a long way in ensuring the health and safety of hospitality workers in remote or isolated situations. Lone worker apps that can be added to employee smartphones to help provide fast GPS services, wellness checks and panic alarms, are a great example of how technology can make a difference. This allows for a much safer work environment and helps companies manage employee safety more easily.
What does this mean for organizations?
World Day for Safety and Health at Work is an opportunity for us to reflect on what more we can do to prevent problems and incidents by creating or strengthening our culture of safety in the workplace. . The democratization of security technologies allows companies to lay the foundations that bring out the best in their team, their protocols and their results. It is a guaranteed path to operational excellence. Most importantly, it’s how leaders can ensure staff feel confident, validated, and heard—and go home safe, every day.
SafetyCulture is the operational heart of work teams around the world. Its mobile-first operations platform leverages the power of human observation to identify issues and opportunities for business improvement every day. More than 28,000 organizations use its flagship products, iAuditor and EdApp, to conduct audits, train staff, report issues, automate tasks and communicate seamlessly. SafetyCulture powers more than 600 million checks per year, approximately 50,000 lessons per day and millions of corrective actions, giving leaders visibility and workers a voice in driving improvements in safety, quality and efficiency.
A recent Forrester analysis found that SafetyCulture’s flagship products deliver a 214% return on investment for customers and US$3.6 million in savings from operational improvements.
Customers of SafetyCulture’s award-winning products include Shell, United Nations, Virgin Active, Cathay Pacific, Mars and BP Chargemaster.
Biography: Nicky Chenery, Managing Director, EMEA, SafetyCulture
Nicky Chenery is Managing Director for EMEA at SafetyCulture, a global technology company that helps work teams improve every day. Its mobile-first operations platform leverages the power of human observation to give workers a voice, visibility to leaders, and unite teams to improve.
More than 28,000 organizations use its flagship products, iAuditor and EdApp, to conduct audits, train staff, report issues, automate tasks and communicate seamlessly. SafetyCulture powers more than 600 million checks per year, approximately 50,000 lessons per day and millions of corrective actions, giving leaders visibility and workers a voice in driving improvements in safety, quality and efficiency.