Qantas has fewer lost bags and delayed flights as AFL finals chaos looms

Under-fire airline Qantas said the number of canceled flights, delays and lost luggage had dropped over the past two weeks as the company battled to bring its operational performance back to pre-COVID levels.

However, the national carrier acknowledged it faces challenges for the rest of the month, with school holidays starting in a number of states and the AFL Grand Final on September 24 expected to draw an influx of supporters. from Sydney to Melbourne.

Qantas has come under fire of late for massive delays and queues at some airports.Credit:Louise Kennerley

In a statement on Monday, the national carrier said 67% of its flights departed on time in August, compared to just 52% in July. For the first two weeks of September, this figure rose to 71%.

“Performance will be tested in the coming weeks with school holidays, long weekends and football finals resulting in high levels of demand at peak times,” an airline spokesperson said.

“Customers are encouraged to arrive at the airport at least 90 minutes before the scheduled departure time for domestic flights and three hours before for international flights.”


Qantas has come under scrutiny in recent months as customers have raised concerns about a continuing series of delayed flights and lost luggage. Earlier this month, an episode of the ABC Four corners also aired allegations of mismanagement and safety issues within the airline.

Qantas is also struggling with a staff shortage due to COVID-19 and a tight labor market, a problem compounded by the airline’s decision in 2020 to outsource its ground baggage handling, a move that was later found to violate the Fair Work Act. .

On Monday, Qantas said the number of flight cancellations stood at 2% for the month so far, which is below pre-COVID levels.

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